Returns & Exchanges
At Lumine Organics, we want you to be completely satisfied with your sustainable beauty journey. If a product isn't the right fit for your skin, we offer a 30-day return window for all items in their original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack the organic products in their original packaging to ensure they are protected during transit back to our facility.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing